Terms of Service

Last updated: 31 July 2026

These terms apply to services provided by ZenoraTech and to the use of this website. Where we have signed a separate written agreement or accepted proposal with you, that document takes precedence over anything here that conflicts with it.

1. About us

ZenoraTech is a web development and digital marketing business based in Tiruchirappalli, Tamil Nadu, India. Contact: info@zenoratech.in, +91 78068 43331.

2. Quotes and engagement

Prices shown on this website are starting prices and indicative. A final price is confirmed in a written quote or proposal based on your actual requirements.

Quotes are valid for 30 days from the date issued unless stated otherwise. Work begins once you accept the quote in writing (email or WhatsApp is sufficient) and the advance payment has been received.

3. Scope and changes

Each engagement covers the deliverables listed in the accepted quote. Anything not listed is outside scope.

Requests for additional pages, features, integrations or design directions after work has started will be quoted separately. Where a quote includes a set number of design revisions, further revisions are chargeable at our then-current rate.

4. Your responsibilities

To deliver on time we need certain things from you:

• Content — text, images, logos and product information — in a usable format
• Timely feedback and approvals at each review stage
• Access to accounts we need to work on, such as hosting, domain or Google Business Profile, where relevant
• Confirmation that any content you supply is yours to use, or properly licensed

Delays in providing these will move the delivery date accordingly. If a project is left without response from you for more than 60 days, we may treat it as suspended and charge for work completed to that point.

5. Payment

• Projects are generally invoiced with an advance payment before work starts and the balance before final delivery or launch. The exact split is set out in your quote.
• Monthly services — SEO, ads management, maintenance, hosting — are billed in advance each month.
• Invoices are payable within 7 days unless stated otherwise.
• Prices exclude third-party costs such as domain registration, hosting, premium themes or plugins, stock images, and advertising spend, unless your quote says they are included.
• Advertising budgets are paid by you directly to the platform. Our fee is for management only.
• We may suspend work or services on overdue accounts after giving you notice.

6. Cancellation and refunds

• You may cancel a project at any time in writing. Advance payments cover work already carried out and are not refundable, but you will not be charged for work not yet done.
• Where a project is cancelled mid-way, we will invoice for the stage completed and hand over the work produced to that point.
• Monthly services can be cancelled with 15 days' written notice before the next billing date. Fees already paid for the current month are not refunded, and we will complete that month's work.
• Third-party costs already spent on your behalf — domains, hosting, licences, ad spend — cannot be refunded.
• Where a refund is due, it will be processed within 10 working days to the original payment method.

7. Delivery and timelines

Timelines given in a quote are estimates made in good faith and depend on prompt feedback and content from you. We will tell you as soon as we are aware of anything likely to delay delivery.

8. Ownership

On receipt of full payment, ownership of the final deliverables produced specifically for you — website design, page code, and content we created for you — passes to you.

Until full payment is received, all work remains our property. We retain ownership of our own underlying tools, frameworks, components and methods, and may reuse them on other projects.

Third-party components — themes, plugins, fonts, stock images, software — remain the property of their owners and are provided to you under their own licences. Where a licence requires annual renewal, that renewal is your responsibility unless we are maintaining the site for you under a care plan.

9. Hosting, maintenance and care plans

• Where we host your website, the service is provided on a monthly or annual basis and continues while fees are paid.
• Maintenance and AMC plans cover the specific tasks listed for that plan. Work outside those tasks is quoted separately.
• We take reasonable steps to keep sites available and backed up, but we do not control upstream providers and cannot guarantee uninterrupted service.
• Websites not covered by a maintenance plan are your responsibility to keep updated after handover. We are not liable for issues arising from software left un-updated after a project has been delivered.

10. Results and performance

We work to accepted professional standards and have a record of results we are glad to share. However, search rankings, advertising performance, traffic and sales depend on factors outside our control — including competitors, platform algorithm changes, market conditions and your own pricing and service.

We therefore do not guarantee specific rankings, lead volumes, conversion rates or revenue, and any timelines we discuss for SEO or advertising results are estimates based on experience rather than promises.

11. Portfolio use

Unless you ask us in writing not to, we may show completed work in our portfolio and case studies, including your business name, screenshots and results achieved. We will not publish confidential business information.

12. Confidentiality

Each side agrees to keep the other's non-public business information confidential and to use it only for the purposes of the engagement. This continues after the engagement ends.

13. Free website health check

Our free website health check is provided as a courtesy, based only on information publicly visible on your website. It is not a security audit or penetration test, is not exhaustive, and is offered without warranty. Acting on its findings is your decision. We do not access, log into, or test any system without written permission.

14. Limitation of liability

To the extent permitted by law, our total liability for any claim arising from our services is limited to the fees you have paid us for the specific service giving rise to the claim.

We are not liable for indirect or consequential losses, including lost profits, lost business, lost data or loss of goodwill.

Nothing in these terms limits liability that cannot be limited under Indian law.

15. Suspension and termination

Either side may end an engagement in writing where the other is in material breach and has not corrected it within 15 days of being notified. We may suspend services for non-payment after notice. On termination, you remain liable for work completed and costs committed up to that date.

16. Website use

The content of this website — text, design, graphics and code — belongs to ZenoraTech unless otherwise stated, and may not be copied or reproduced without permission. Information on this site is provided for general purposes and may change without notice.

17. Governing law

These terms are governed by the laws of India. The courts at Tiruchirappalli, Tamil Nadu, shall have exclusive jurisdiction over any dispute. Before starting proceedings, both sides agree to attempt to resolve the matter in good faith through discussion.

18. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page at the date of your quote or engagement.